PROBLEMS navigating our website are typically casued by two things:
There can be issues that are caused by add-ons and extensions to your browser, and it is a good idea to make sure these are disabled if you are having difficulties navigating the site's pages.
Below are instructions for disabling these add-ons for several browser types.
If you open a new browser in incognito mode in Chrome by using Ctrl + Shift + N this disables any extensions or add ons that can cause a conflict with viewing your site. For Mac users, hold the Command key instead of Control.
Disabling an add-on will turn it off without removing it:
To re-enable the add-on, find it in the list of Add-ons and click Enable, then restart Firefox.
Internet Explore (IE):
Internet Explorer 10 may be a bit more complicated. Only certain versions of IE 10 will support add-ons depending on the version of Windows operating system that is being used.
For more information please click here.
Go to the Edit in your browser's menu and choose Preferences then Extensions, and slide the slider to off to disable them.
2: CLEARING YOUR CACHE
Problems within our site can often be resolved by clearing your browser cache. During frequent reviews of the same web pages and constant opening and closing of files, information can become corrupted. Removing that corrupted information from the cache and forcing the browser to download a new data copy tends to fix most common problems.
Below are links to solutions on clearing your browser cache for supported browsers:
As browsers are constantly changing, the process of clearing the cache changes as well.
Here are directions on How to Clear the Cache on your MAC
Before you clear your cache, you need to understand that you will be deleting current information that is stored in your computer, some of which you may not want to delete. The information is based on what you have done on your computer. In the case of our site, your cache remembers photographs for Favorites, etc. If the cache has been corrupted, we need to clear it before we can move in. After you clear your cached your computer may seem a little slower for awhile until your cache starts remembering again what you have done. Please read below for more information.
"Cache is a high-speed access area that can be either a reserved section of main memory or storage device. The two main cache types are memory cache and disk cache. Memory cache is a portion on memory of high-speed static RAM (SRAM) and is effective because most programs access the same data or instructions over and over. By keeping as much of this information as possible in SRAM, the computer avoids accessing the slower DRAM, which makes the computer faster. Today, most computers come with L3 Cache or L2 cache, while older computers included only L1 cache."
1. In the Firefox menu bar, click on Firefox option.
2. Select the Preferences link.
3. Click on Privacy tab.
4. Under the History heading, click the clear your recent history link.
5.Sekect the Cache checkbox. You can select multiple checkboxes for other browsers information to clear as well.
6. Click the Clear Now button.
To learn more about clearing you cache in Chrome, visit Google Support.
1, On the browser toolbar, click on Chrome menu icon.
2. Select the More Tools link.
3. Select the Clear browsing data link.
4. Use the dropdown menu to select the time range you want to clear browsing data.
5. Clear browsing data by selecting checkboxes. Select the Cookies and other site and plug-in data and Cached images and files checkboxes.
6. Click the Clear Browsing Data button.
To learn more about clearing your cache in Safari, visit Apple Support.
1. In the Safari menu bar, click the Safari button.
2. Select the Preferences link.
3. In the Preferences window, click on the Advanced tab.
4. At the bottom of the window, select the Show Develop menu in menu bar checklist.
5. Return to the Safari menu bar and click the Develop option.
6. Select the Empty Caches link.