Q & A

ERROR in ORDER PHOTO FILE
A: YES. just click on the "Purchased Files" tab. You will be linked to
the "Instant Download Photo File" download oage where you will find the files. We will still mail you the files on a CD.
A: To download a file you need to click on the file name. The file name appears to the right of the thumbnail. A dialog will pop up that says, "Do you want to open or save this file?" You want to save the file. Click on "Save." You will then be taken to your computer "Save As" dialog box. (If your computer's Operating System is not Windows XP, the dialog may be a little different). You will need to create a folder and title it "Plebe Summer" or whatever you want. Save the file to this folder. If you do not know how to do this, please phone a friend to help you.
Q: YES, it will. However we would suggest you save the file to a CD so that if your computer crashes, you will have a backup. We have all of our files saved on four place, twice on two external hard drives.
A: The first thing you need to do is to check the actual size of the file. To do so, open your editing software program. In trhis program, open up the file and check the file dimensions. They should be approximatgely the sizes listed below. If it is not, conatct Eleanor. We probably have an error on our end.
Q. Go to "Member Home" page and click on the "Purchased Files" tab. You will be taken to a page titled, Instant Download Photo Files." There will be direction under the Navigation Bar on how to download file.
A: Contact Eleanor. (410) 897-9573 or EMAIL Eleanor
A: At the bottom of the "Instant Download Photo Files: page. It will read "Click For Copyright Release.' This release will list the file numbers for which you have a copyright release. If you take the files to a camera store, they may not print the files without this release.
File Size
Approximate Pixel Dimensions
Approximage Number of pixels
DPI
Wallet ( 2 1/x2 x 3 1/2)      
3 1/2 x 5      
5x7      
8x10      
11x14      
13x19 or larger